Returns, exchanges and complaints

14-day right of withdrawal

You have a 14-day right of withdrawal from the day you receive your item. Let us know within those 14 days. You then have a further 14 days to send the item back.

You get back the price of the item and the original standard shipping cost. If you chose a more expensive delivery method, we only refund the cost of standard shipping. We pay you no later than 14 days after you let us know, using the payment method you used. We may wait to pay until we have received the item or can see that it has been sent.

You pay for the return shipping yourself. If you use our return label, you see the price before you order it, and the amount is deducted from your refund.

You are welcome to try the item on as you would in a shop. If it has been used more than that, we may deduct an amount for the loss in value.

101 days to exchange or get a gift card

On top of the right of withdrawal, you can exchange for another size or get a gift card for up to 101 days from the day you received the item. In that case we pay both the return shipping and the shipping for the new item. Want another colour? Choose a gift card. This only applies to unused items with the tags still on.

How to return

Go to our return portal via the Returns page on this website and log in with your order number and postcode. Your order number is in your order confirmation. The portal guides you step by step.

Faulty items

You have legal rights for faulty items under the consumer law that applies to you. If an item is faulty, use the return portal or contact customer service. If your complaint is valid, it costs you nothing.

Questions? Contact customer service via the Customer service page on this website.

If you want to use your right of withdrawal in writing, you can use the form below.

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Standard withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To: TEESHOPPEN (TeeRetail ApS), Gørtlervej 21, 9000 Aalborg, Denmark, info@teeshoppen.dk

I hereby give notice that I withdraw from my contract of sale of the following goods: ____________________________________________

Ordered on / received on: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature of consumer (only if this form is notified on paper): ______________________

Date: ______________________

Send the goods to: TEESHOPPEN, Jellingvej 5, 9230 Svenstrup J, Denmark. This is a business address, so choose business delivery. Parcels sent to a parcel locker will not be collected.